TY - JOUR T1 - Automated telephone communication systems may have the potential to play a positive role in healthcare JF - Evidence Based Nursing JO - Evid Based Nurs DO - 10.1136/eb-2017-102707 SP - ebnurs-2017-102707 AU - Abi Eccles AU - Helen Atherton Y1 - 2017/11/28 UR - http://ebn.bmj.com/content/early/2017/11/28/eb-2017-102707.abstract N2 - Commentary on: Posadzki P, Mastellos N, Ryan R, et al. Automated telephone communication systems for preventive healthcare and management of long-term conditions. Cochrane Database Syst Rev 2016;12:CD009921.Automated telephone communication systems (ATCS) have the potential to play a positive role in healthcare, but practical matters should be considered before implementation.Further evidence is needed to counter the variable and often low-quality evidence available to date, which limits the extent to which ATCS can be safely implemented across populations.Recent years have seen communication technologies promoted as a route to improve access for patients and save resources in healthcare systems under strain.1 One such development is ATCS that are used instead of—or in conjunction with—telephone communication between patients and healthcare professionals. Rather than person-to-person communication, ATCS use computer-to-person communication to deliver voice messages to patients and/or collect health-related information from patients using touch tone keypads or voice recognition software. Unlike the use of the telephone for consultation with … ER -