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Cultivating rapport in telehealth: insights from palliative care
  1. Monir Mazaheri1,2
  1. 1Department of Neurobiology, Care Sciences and Society, Karolinska Institute, Huddinge, Sweden
  2. 2Department of Nursing Science, Sophiahemmet University, Stockholm, Sweden
  1. Correspondence to Professor Monir Mazaheri, Department of Neurobiology, Care Sciences and Society, Karolinska Institute, Huddinge, Sweden; monir.mazaheri{at}

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Commentary on: English W, Robinson J, Gott M. Health professionals' experiences of rapport during telehealth encounters in community palliative care: An interpretive description study. Palliat Med. 2023 Jul;37(7):975-983. doi: 10.1177/02692163231172243. Epub 2023 May 2

Implications for practice and research

  • Continual training for health professionals is vital to improve their rapport building strategies during telehealth palliative care encounters.

  • Future studies should explore the perspectives of patients and families on rapport development during palliative care telehealth encounters.


Telehealth has gained prominence in palliative care, offering convenience and accessibility to patients with advanced illnesses, particularly in the backdrop of the COVID-19 pandemic.1 With the growing need for palliative care services, particularly in the context of an ageing population, the integration of telehealth into community palliative care has become increasingly relevant. This shift has raised important questions about the nuances of building and maintaining rapport between health …

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  • Competing interests None declared.

  • Provenance and peer review Commissioned; internally peer reviewed.