Article Text

Download PDFPDF
Good communication with healthcare providers helped patients with multiple sclerosis to cope and adapt

Statistics from

Request Permissions

If you wish to reuse any or all of this article please use the link below which will take you to the Copyright Clearance Center’s RightsLink service. You will be able to get a quick price and instant permission to reuse the content in many different ways.

OpenUrlCrossRefPubMedWeb of Science

Q How do people with multiple sclerosis (MS) describe and explain helpful and unhelpful communications in their health care?


Interpretive descriptive study.


A city in western Canada.


12 Euro-Canadians (83% women) who were 33–54 years of age, had been diagnosed with MS ⩾5 years ago, and were seeking healthcare services to help them live with their disease. 7 were unemployed because of their chronic condition, 3 were employed, 1 was on leave of absence, and 1 was a student. 6 had been professionals (3 healthcare professionals).


Participants were interviewed face to face for 1–2 hours. Interviews were audiotaped verbatim, and transcripts were coded for conceptual themes. A focus group interview with 8 participants was used to validate, clarify, and refine findings. 3 healthcare professionals who cared for people with MS participated in validation interviews to confirm that the logic of the participants’ perspectives would have credibility with a health professional audience.


Participants emphasised that communication with healthcare providers affected …

View Full Text


  • For correspondence: Dr S Thorne, University of British Columbia School of Nursing, Vancouver, British Columbia, Canada.

  • Source of funding: British Columbia Medical Services Foundation.