RT Journal Article SR Electronic T1 Review: telephone and computer communication improves healthcare process and patient outcomes JF Evidence Based Nursing JO Evid Based Nurs FD BMJ Publishing Group Ltd and RCN Publishing Company Ltd SP 58 OP 58 DO 10.1136/ebn.1.2.58 VO 1 IS 2 YR 1998 UL http://ebn.bmj.com/content/1/2/58.abstract AB