TY - JOUR T1 - Review: telephone and computer communication improves healthcare process and patient outcomes JF - Evidence Based Nursing JO - Evid Based Nurs SP - 58 LP - 58 DO - 10.1136/ebn.1.2.58 VL - 1 IS - 2 A2 - , Y1 - 1998/04/01 UR - http://ebn.bmj.com/content/1/2/58.abstract N2 - Balas EA, Jaffrey F, Kuperman GJ , et al. Electronic communication with patients. Evaluation of distance medicine technology . JAMA 1997 Jul 9; 278 : 152 –9. OpenUrlCrossRefPubMedWeb of Science To determine the efficacy of distance healthcare technologies for clinical process and patient outcomes.Randomised controlled trials (RCTs) were identified from 1966–96 in the Columbia Registry of Information and Utilization Management Trials and other databases (Medline, HSTAR, PsychLIT, CINAHL, Science Citation Index, and Engineering Index) using the search terms telephone and computer.Studies were included if they evaluated electronic communication (computer or telephone) between people in separate … ER -