Evid Based Nurs 6:53 doi:10.1136/ebn.6.2.53
  • Treatment

Telephone appointing by receptionists improved uptake of influenza immunisation in low risk people aged 65–74 years

 QUESTION: In elderly patients aged 65–74 years who have not previously been recalled for influenza immunisation, is telephone appointing by receptionists effective for improving uptake of influenza immunisation?


Randomised {allocation concealed}*, blinded {healthcare providers, data collectors, data analysts}*, controlled trial with approximately 3 months of follow up.


3 general practices in London and Essex, UK.


1318 patients who were 65–74 years of age and registered at 1 of 3 general practices that serve a multi-ethnic, inner city population. Patients with chronic disease who had been previously recalled for influenza immunisation were excluded. Follow up was 100%.


1206 households (1318 patients, mean age 69 y, 55% women), which were grouped within each practice, were allocated to telephone appointing (intervention group, 605 households, 660 patients) or to the control group (601 households, 658 patients). Each household in the intervention group received ≤2 telephone contacts (made at different times during the day) by a receptionist who offered to make an appointment for influenza vaccination at a nurse run clinic. The study coincided with a letter and leaflet mailout to every general practice registered patient aged ≥65 years, which promoted influenza immunisation uptake, and a national television …

No Related Web Pages

Free Sample

This recent issue is free to all users to allow everyone the opportunity to see the full scope and typical content of EBN.
View free sample issue >>

EBN Journal Chat

The EBN Journal Chat offers readers the opportunity to participate in discussion about research articles and commentaries from Evidence Based Nursing (EBN).

How to participate >>

Don't forget to sign up for content alerts so you keep up to date with all the articles as they are published.

Navigate This Article