Evid Based Nurs 1:58 doi:10.1136/ebn.1.2.58
  • Quality improvement

Review: telephone and computer communication improves healthcare process and patient outcomes


To determine the efficacy of distance healthcare technologies for clinical process and patient outcomes.

Data sources

Randomised controlled trials (RCTs) were identified from 1966–96 in the Columbia Registry of Information and Utilization Management Trials and other databases (Medline, HSTAR, PsychLIT, CINAHL, Science Citation Index, and Engineering Index) using the search terms telephone and computer.

Study selection

Studies were included if they evaluated electronic communication (computer or telephone) between people in separate locations, included a control group that did not have a similar intervention, and evaluated process or patient care outcomes.

Data extraction

Data were …

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